Capacity Description
Capacity is a US company founded in 2017 that provides a customer experience automation platform. It combines AI agents that handle customer conversations across chat, voice, email and SMS, real-time agent assist that gives human agents answers and next steps during calls, and post-call automation that summarises interactions, updates systems and analyses trends. A shared knowledge base and workflow builder power these tools, and integrations connect with contact centre software, CRMs and help desks. Capacity has grown through acquisitions of several customer service and automation companies and serves mid-sized and enterprise organisations in sectors such as healthcare, finance and education. For affiliates, Capacity suits contact centre content, customer service technology guides and enterprise software comparisons. The programme pays a share of revenue for the first two years.
Some of Capacity's features
- AI agents across channels
- Real-time agent assist
- Post-call automation and summaries
- Knowledge base
- Workflow builder
- Contact centre and CRM integrations
Capacity's Referral Program
Capacity's affiliate programme is listed on PartnerStack at 10% of first-year revenue and 5% in the second year, with a 90-day cookie. Payouts are made by PayPal, Stripe or wire transfer.
