JivoChat

JivoChat is a customer communication platform founded in 2012, listed in the United States, that started as live chat for websites and grew into an omnichannel service tool. Businesses add a chat widget to their site and connect channels such as WhatsApp, Instagram, Facebook Messenger, Telegram, email and phone, so agents answer all conversations from one inbox on desktop or mobile. Chatbots handle common questions and capture leads, while a built-in CRM tracks customers and deals, and features such as video calls, team chats and telephony integrations extend support. JivoChat offers a free plan for a small number of agents and a trial of paid features. It is popular with small businesses and online stores in many countries, especially in Latin America and Europe. For affiliates, JivoChat suits ecommerce, web agency and customer service content. The programme pays recurring commission with a second tier.