HelpDesk Description
HelpDesk is a ticketing system from Text, the company behind LiveChat. It collects customer emails, live chats, Messenger conversations and SMS in one shared inbox, turning each request into a ticket that can be assigned, prioritised and tracked until it is resolved. Automation rules route tickets to the right team, send canned responses and escalate overdue cases, and AI tools help write replies, categorise requests and suggest solutions. Teams can collaborate with private notes, see customer history and measure response times and satisfaction in reports. HelpDesk integrates with LiveChat, ChatBot and other Text products, as well as ecommerce and CRM tools. A free trial is available without a credit card. For affiliates, HelpDesk suits customer service content, SaaS comparisons and small business guides. The programme pays recurring commission for the customer's lifetime, plus a second tier.
Some of HelpDesk's features
- Shared inbox for email, chat and SMS
- Ticket assignment and prioritisation
- Automation rules
- AI reply writing and routing
- Customer history and notes
- Reports on response times
HelpDesk's Referral Program
HelpDesk is part of the Text partner programme, which pays 20% lifetime recurring commission and a second tier, with the official page mentioning up to 25% for partners. The cookie lasts 120 days, the listed minimum payout is $50, and payouts are made by PayPal.
